If the injury was one that stopped a client from playing their sport, then a letter from their GP would be requested to explain the extent of the injury. At this time, a refund would be considered and calculated based on what stage of the service the client was being withdrawn. However, if it was found that the injury was either pre-existing, or had no bearing on the client's opportunity to compete then this would be reviewed on a case-by-case basis. The general rule of thumb is that after 14 days with FirstPoint USA, as a client, the real expense and expertise of the service is being rolled-out, and refunds are typically not considered for anything not regarded ‘exceptional circumstances’.