A client seeking a refund of the FirstPoint USA service fee is eligible for a full refund subject to a written request being received within 14 days of the company receiving full payment of the service fee. A client seeking a refund out-with the 14 day cooling-off period, but still within 50 days of the company receiving full payment of the service fee, will be eligible for a refund of 50% of the fees paid.
Please note; a client that has not completed full payment of the service fee will be ineligible to receive a refund of the fees paid.
If a medical ailment or injury prohibits a client from pursuing their sport, or an extraordinary family issue occurs; a refund may be considered. Any requests for a refund must be made in writing, detailing the reason for the request and accompanied by supporting medical documentation. A Doctor’s letter must be provided stating your condition, the initial diagnosis date and that your injury will prohibit you from taking on a scholarship placement. The Board of Management will act on the request based on the circumstance.
The request must be sent to:
The Innovation Centre
1 Ainslie Road
Alternatively you can send to firstname.lastname@example.org.
Your request may take 2-4 weeks to process.